Services
We take on the part of your customer operations that needs closeness, reliability and real understanding.
Three areas, one standard: your customers should always reach someone who knows your product, speaks their language properly and takes responsibility — from the first sales call to the third year of the relationship.
01
Customer success & account care
Customer relationships are not built in a ticketing system; they are built in conversation. We accompany your customers across the whole lifecycle — and stay the same faces, even as your product moves on.
- Sales support
- Qualifying enquiries, answering questions, following up on quotes — so your sales people can concentrate on closing.
- Onboarding
- Introducing new customers in a structured way: guiding setup, answering questions, coordinating appointments.
- Go-live
- Especially close during the first weeks — so a start becomes a good start.
- Ongoing care
- Named contacts who know your customers by name — over years, not over tickets.
02
German-language phone support
When your customers call, they reach someone who listens, understands the request and takes care of it — politely, in proper German, and at the hours your customers actually work.
- Availability
- Monday to Friday during normal business hours in Germany, Austria and Switzerland.
- Enquiries
- Orders, questions, complaints, appointments — resolved directly or passed on cleanly.
- Follow-up
- Every call is documented. Open points don’t sit around; they get answered.
A typical call
CALLA customer gets in touch — their point-of-sale system is showing an error.
ISSUEWe listen, ask the right questions and solve whatever can be solved on the phone.
FOLLOW-UPIf something stays open, it moves on documented — and the customer gets an answer, not a ticket number.
03
Technical support
Our people know IT and SaaS products from practice. They work through faults with technical understanding, explain patiently, and know when a case belongs with your engineers.
- Diagnosis
- Narrow the problem down, reproduce it, solve it — or hand it over cleanly to the right place.
- Training
- Guiding customers and their staff through your product — remotely, clearly, patiently.
- Ticket handling
- In your system, by your priorities. Structured, traceable, nothing left lying around.
- Escalation
- What we cannot solve arrives at your team pre-qualified — with everything needed to act on it.
One of our specialities: IT for the hospitality industry — point-of-sale, ordering and reservation systems.
Which parts should we take on?
It often starts with one area and grows from there. Tell us briefly where it is pinching right now.