For companies

Not outsourcing. A team that belongs to you.

We are not an anonymous call centre and not a freelancer marketplace. grow with us is a small, settled remote team for customer operations that works inside your company — with your tools, in your tone of voice, for your customers.

      Call centre→ named contacts
      Marketplace→ a settled, practised team
      Outsourcing→ part of your company
    

How working together runs

The questions companies ask us first.

Two people in a discussion with a client

How quickly can we start?

After a short conversation we propose a setup. Our people know IT and SaaS support from practice and need no lengthy onboarding — usually an introduction to your product and your tone of voice is enough.

What does “dedicated” mean here?

Named people for your company — not a rotating queue. Your customers speak to the same humans, who know your product and know your customers by name.

How do your people fit into our setup?

We work in your systems: ticketing, CRM, telephony, chat — whatever you already use. We adopt your processes and priorities instead of putting our own alongside them. To the outside world, your company is what appears, not us.

When are you available?

During normal business hours in Germany, Austria and Switzerland. Our team works remotely and arranges its hours around your customers — not the other way round.

How do the roles scale?

It often starts with one area — onboarding, say, or the phone. As your needs grow, we extend roles and availability. If they shrink, we adjust. Without long lead times.

Are we making ourselves dependent on you?

No. Knowledge stays in your systems and processes are documented. The goal is a customer service that would keep running without us — we build something up rather than making ourselves indispensable.

Building it yourself, or with us

Two roads to the same place.

Hiring in-house With grow with us

Start Post the role, sift applications, train people up. German-speaking support staff who also understand software are scarce. One conversation, one proposed setup, an introduction to the product. The team is there.

Reliability Holidays, illness, resignations — with one or two people, every gap shows immediately. Named contacts with cover inside the team. Availability holds.

Growth Every expansion is another hire — with lead time and risk. Roles and scope grow with your needs — and shrink again if they have to.

Focus Managing, training and quality-checking support ties up your core team’s time. You concentrate on product and sales. We concentrate on your customers.

Closeness High — once the right people are found, and if they stay. Just as high. Your customers speak to people who know your product and answer in your name.

Either road can be the right one. We are the choice when you need the load taken off today — and a customer team that grows with you tomorrow.

Part of your team

Your tools, your processes, your tone. To the outside world we are your company.

A feel for the DACH market

Fluent German and real experience with customers in Germany, Austria and Switzerland.

For the long run

We think in years, not in campaigns. Customer relationships need continuity.

No lock-in

Knowledge stays with you. We build a service that would run without us.

Get to know us, no strings.

A short conversation is enough to see whether we fit. No sales pressure, no deck.

Discuss a project See what we do →